SANLITUN INTERNATIONAL VOLUNTEER SERVICE PROJECT

徐嘉鹿 | Xu Jialu

Warm Serve 现场服务与需求确认参与者

徐嘉鹿在现场调研中能够主动接近真实用户,帮助团队理解外籍游客在信息获取和沟通中的具体困难。她的服务态度积极,能够把课堂方法转化为真实场景中的行动。

徐嘉鹿个人成果展示主图
徐嘉鹿在第六期城市行动实验室中的成果影像。

PROJECT THEME

从真实社区问题出发,形成可展示的行动成果

徐嘉鹿所在小组聚焦:支付流程、数字生活、就医、点餐、文化礼仪、打车。项目要求学生完成用户观察、街区访谈、服务工具设计、用户反馈整理和成果表达。

个人能力关键词

用户沟通服务行动需求确认现场学习

FIELD RESEARCH

现场调研与服务记录

徐嘉鹿现场调研照片
向外籍游客确认需求并协助理解信息。

现场任务

学生需要在真实或模拟真实场景中礼貌开口、确认需求、记录反馈,并遵守隐私、安全和服务边界。该过程为后续报告、MVP优化和英文路演提供证据。

PHOTO & VIDEO

个人影像记录

个人成果视频 / Student Presentation

徐嘉鹿个人成果汇报 / Xu Jialu Student Presentation

STUDENT REFLECTION

志愿服务活动反思

我近期参加了一项志愿服务活动。活动期间,我聆听了专家的讲座,并进行了PPT演讲。我收获很多,但也发现了自身的一些不足。

首先,我从专家那里学到许多实用的技能,懂得了怎样帮助外国游客,以及怎样更好地和他们沟通。这段经历让我得到成长。

但是我的PPT演讲还有不少问题。主要有三点:我说话语速偏快,部分听众难以跟上;演讲时容易紧张,偶尔停顿,表达不够流畅。除此之外,演讲中缺少足够真实事例,内容不够生动。

为了提升自己,我制定了一些计划。我会多多练习英语口语,放慢语速,保证表达清晰。我会反复练习演讲,增强自信心。我还会搜集更多真实故事,让演讲更加出彩。

这次志愿服务给了我宝贵的启示:优质的志愿服务不仅需要热心,也需要良好的表达能力。我会改正自身问题,持续进步,相信下次我能表现得更加出色。

Reflection on Volunteer Service

I joined a volunteer service activity recently. During the activity, I listened to experts’ talks and gave a PPT speech. I learned a lot, but I also found some of my shortcomings.

First, I learned many useful skills from the experts. I knew how to help foreign visitors and how to talk with them better. This experience helped me grow.

However, my PPT speech was not perfect. I had three main problems. I spoke a little fast, so some listeners could not follow me. I also felt nervous when I spoke. Sometimes I stopped and did not speak smoothly. Besides, I did not add enough real examples in my speech, so my talk was not lively enough.

To improve myself, I have some plans. I will practice my spoken English more. I will speak slowly and clearly. I will practice my speech many times to be more confident. I will also collect more real stories to make my speech better.

This volunteer activity teaches me a good lesson. Good service needs not only kindness but also good speaking skills. I will correct my mistakes and keep improving. I believe I will do better next time.

MVP PROTOTYPE

小组MVP服务作品

Warm Serve组围绕外籍人士在城市生活中的高频服务障碍展开调研,重点将就医、支付和日常沟通场景转化为可读、可用、可继续优化的信息说明卡。

PROJECT DOCUMENTS

项目资料与原始记录

收录徐嘉鹿的个人材料与Warm Serve调研、方案和成果原文件。

DOCX 田野调研记录 14 KB

太古里采访记录

Warm Serve组在太古里围绕文化礼仪、点餐、医疗、打车等生活场景形成的原始访谈记录。

下载原文件 / Download

RECOGNITION

个人奖项与队伍获奖

个人奖项 / Individual Awards

最佳贡献

队伍获奖 / Team Awards

团队奖:最佳PPT / Warm Serve

AWARD CERTIFICATES

个人与团队荣誉证书

最佳贡献 / Outstanding Contribution证书预览
最佳贡献 / Outstanding Contribution个人奖项证书 / Individual Award PDF ↓
最佳PPT / Best PPT Design证书预览
最佳PPT / Best PPT DesignWarm Serve团队证书 / Team Award PDF ↓